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Help center

Welcome To eBuildBazaar's Support Page. Here you can resolve your issues - all in a jiffy!

Want personalized help?

Faq

Find your answers to common queries.

    • local_shipping Delivery
    • free_cancellation Cancellations and Returns
    • currency_rupee Payment
    • walletWallet
  • I want to track my order

    Select an item to track,check order status or call the delivery agent

    View More

    I want to manage my order

    Select an item to change address,delivery date,and more

    View More

    I want help with returns & refunds

    Select an item to create or track returns & refunds

    View More

    I want help with other issues

    Offers,payment,growciti & all other issues

    View More

    I want to contact the seller

    growciti.com is a marketplace on which third-party sellers sell products to customers. To contact a seller,please send a letter with the below address on the envelope and include product page URL so it can be forwarded to the seller.

    I want to contact the seller about a grievance

    Address

    To,
    "Include Seller's name"
    Seller Mailbox: Contact Seller
    F-47, 1st Floor, Galleria Market, Gurgaon, Haryana, India
    Contact: +91 9999999999, 0117999531

    View More

    I want to manage my order

    Select an item to change address,delivery date,and more

    View More

    I want help with returns & refunds

    Select an item to create or track returns & refunds

    View More

    I want help with other issues

    Offers,payment,growciti & all other issues

    View More

    I want to contact the seller

    growciti.com is a marketplace on which third-party sellers sell products to customers. To contact a seller,please send a letter with the below address on the envelope and include product page URL so it can be forwarded to the seller.

    I want to contact the seller about a grievance

    Address

    To,
    "Include Seller's name"
    Seller Mailbox: Contact Seller
    F-47, 1st Floor, Galleria Market, Gurgaon, Haryana, India
    Contact: +91 9999999999, 0117999531

    View More

    I want to manage my order

    Select an item to change address,delivery date,and more

    View More

    I want help with returns & refunds

    Select an item to create or track returns & refunds

    View More

    I want help with other issues

    Offers,payment,growciti & all other issues

    View More

    I want to contact the seller

    growciti.com is a marketplace on which third-party sellers sell products to customers. To contact a seller,please send a letter with the below address on the envelope and include product page URL so it can be forwarded to the seller.

    I want to contact the seller about a grievance

    Address

    To,
    "Include Seller's name"
    Seller Mailbox: Contact Seller
    F-47, 1st Floor, Galleria Market, Gurgaon, Haryana, India
    Contact: +91 9999999999, 0117999531

    View More
  • If I request for a replacement, when will I get it?

    SuperCoins calculation happens at the order level. You will get to know about the SuperCoins deducted after you've cancelled or returned an item as it will be recalculated on the basis of the updated order value. To know more about the program click here. For more information on SuperCoins click here

    Which products are not eligible for returns?

    The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:

    Category

    Products that can’t be returned

    Auto Accessories

    Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax

    Automobiles

    Cars, Mopeds, Motorcycles and Scooters

    Bath and Spa

    Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps

    Baby Care

    Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers

    Cleaning Products

    Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder

    Computer Accessories

    Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software

    Food and Nutrition

    Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products

    Fashion

    Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits

    Footwear Accessories

    Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax

    Gardening Products

    Plant Saplings, Plant Seeds and Soil Manure

    Health Care

    Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip

    Home Products

    Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays

    Hygiene

    Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care

    Innerwear

    Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests

    Jewellery

    Coins

    Music Instrument Accessories

    Mouthpiece Cap/Pad/Set, Oils and Polish

    Party Supplies

    Balloons, Candles, Cut-outs, Decoration articles and Whistles

    Festive Supplies

    Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color

    Personal Care

    Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs

    Pet Supplies

    Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs

    Sexual Wellness

    Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

    Kindly always check a product's Returns Policy on the product page. click here to view the Returns Policy.

    Can items be returned after the time period mentioned in the seller's Returns Policy?

    No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.

    Do I have to return the freebie when I return a product?

    Yes, the freebie has to be returned along with the product.

    How do returns work?

    You can raise a request to return your items with these simple steps:
    1. Log into your growciti account
    2. Go to My Orders
    3. Click on 'Return' against the item you wish to return or exchange
    4. Fill in the details and raise a return request

    Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your growciti account.

    I see the 'Cancel' button but I can't click on it. Why?

    A greyed out and disabled 'Cancel' button can mean any one of the following: 1. The item has been delivered already

    OR
    2. The item is non-refundable (e.g. Gift Card)

    What is the Buyer Protection policy?

    The Buyer Protection policy mediates buyer-seller disputes. In case a seller declines your request for a return of an item and you are not convinced with the reason given, you can write to us at resolution@growciti.com for Buyer Protection. You can dispute the resolution that the seller has shared for your issue until 45 days from the date of delivery and concern is looked into by us on a case-to-case basis.

    What should I do if I have an issue with my product after the return period?

    You can get in touch with the brand or an authorised service centre of the brand to claim the warranty for your product (wherever applicable).

    How can I return or exchange an item?

    To return/exchange your order, follow these simple steps:
    1. Go to My Orders
    2. Choose the item you wish to return or exchange
    3. Fill in the details
    4. Choose Request Return.

  • What is growciti's credit card EMI payment option?

    With growciti’s credit card EMI option, you can choose to pay in easy installments of 3, 6, 9, 12, 18, or 24 months, with credit cards from the following banks:

    • HDFC
    • Citi
    • ICICI
    • Kotak
    • Axis
    • Induslnd
    • SBI
    • Standard Chartered
    • HSBC

    *18 & 24 months EMI options are available from select banks only. Please refer to the table below for more details:

    Banks Supports 18 & 24 months tenure Minimum order value to avail 18 & 24 months EMI options
    HDFC Yes ₹ 10,000
    Citi Yes ₹ 10,000
    ICICI Yes ₹ 10,000
    Kotak Yes ₹ 4,000
    Axis Yes ₹ 4,000
    IndusInd Yes ₹ 4,000
    SBI No NA
    Standard Chartered Yes ₹ 4,000
    HSBC No NA

    How can I order for large quantities of the product as part of a corporate order?

    You can write to corporatesales@growciti.com for your corporate gifting requirements.

    How can I label my saved cards?

    You can specify a card label at the time of saving a card on growciti through the 'My Account' section. You can also add/edit the label anytime through 'My Saved Cards' in the 'My Account' section on growciti.

  • What can I do if the balance in my wallet is not enough to pay for my order?

    You can pay part of the amount through your wallet and the remaining through any other prepaid payment modes like Credit/Debit Cards, growciti Gift Cards, and Netbanking.
    Please note that wallet cannot be combined with Cash/Card on Delivery (CoD) payment mode for now, and bank offers will not applicable for partial payments from the wallet.

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